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RETURNS AND REFUNDS POLICY

 

We ask you to take reasonable care of the goods you purchase while they are in your possession. This means that: you may inspect and try on the goods but tags should not be removed from any item and the original packaging should be retained. Goods should not be soiled, torn or damaged and it is at the discrepancy of Moddanio to decline a return / exchange if the item is deemed to have been used, worn or tampered with.

 

Returns

If you are not completely satisfied with your purchase, Moddanio is pleased to offer the highest standard of customer service. All non-used merchandise may be returned in its original package, along with the receipt, for up to 28 days from the date of purchase. Please note, for hygiene reasons we cannot offer refunds on earrings. This does not affect your statutory rights. Refunds will only be made in the manner in which the payment was made.

 

Exchanges / Gift returns

You may exchange your purchase with a different item of equal value as long as we receive the unwanted item within 28 days from the date of purchase in its original packaging and original condition.

 

Returns regarding promotional codes /online sales.

Refunds are not available to purchases made with a promotion code, or during an online sale. You may however, exchange for a different size, colour or style provided the item(s) is unused. If the particular size, colour or style is out of stock, you are able to exchange for an item of equal value. 

A 28 day policy from the date of purchase applies.

 

Faulty Goods

All of our items are quality checked and monitored prior to being dispatched. In the unlikely event that an item is found to be faulty upon receipt, we will provide a replacement as long as the item is reported faulty within 7 days of delivery and must be returned within 28 days of purchase.

 

Please note for all of the above the following applies:

Email us and we will send you a Returns Form to be completed and enclosed with your return order, from there you can arrange for the item(s) to be sent back to us. All returns must be sent via a recorded tracked method of postage/courier to:

Moddanio Ltd, Big Yellow, 120-170 Stewarts Road, London, SW8 4UB, United Kingdom.

Shipping charges on all returns/ refunds and exchanges are to be paid by the customer unless otherwise stated.

 

Cancelling an order before it is dispatched

If you change your mind after placing an order, you can cancel it at any time prior to dispatch by contacting us via e-mail and we will be in touch with you.

 

Refunds

Credit /Debit card Refunds

All returns will be refunded to the original credit card/ debit card that was used for your purchase. Please allow 14 days for us to process the credit to your card. Once the Credit is processed it can take between 1-14 days for it to show up on your statement.

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