Frequently Asked Questions

Frequently Asked Questions | Moddanio

How do I track my order?

Once the order has been dispatched we will send you an email with a tracking number, all items are sent either through Royal mail tracked  and signed service. 

What are your delivery timescales?

All orders are dispatched from our warehouse within 48 hours of the order being approved and are estimated to arrive between 2 to 4 working days within the United Kingdom and   5 to 8 working days within Europe. For further information please refer to our Delivery Policy. 

How do I return an item?

In the event that you're unhappy with your purchase or wish to return your item, please email us so that we can send you a returns form.​

How do I clean my cork products?

Unlike leather, Cork does not need to be conditioned in any shape or form. It is waterproof and easily cleaned by just using a soft cloth and some warm soapy water, simply wipe the dirty area and then allow the item to dry naturally. 

Do you provide International delivery?

International delivery is available. Costs vary depending on the size of the parcel and delivery destination. Estimated between 5 to 8 working days within Europe and 6-12 working days for the rest of the world for you to receive your parcel from when the order is dispatched this excludes Sundays and bank holidays.​

What is your returns policy?

A 28 day return policy from date of purchase is in place for returns and exchanges, any returns received after 28 days of the original invoice date will be refused. Please read our returns and refund policy for details about the process and also faulty items. 

What are your shipping rates?

Shipping rates can vary depending on the destination and weight and value of the order. All shipping costs are calculated using a postal/ courier service module. For a more detailed breakdown, please refer to our delivery policy.

Is Cork Vegan?

Yes it comes from a tree. All of our products are 100% vegan and we are proudly PETA approved.

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