All our products are manufactured to a very high standard and undergo rigorous testing. Our 2 year warranty underpins our confidence in the quality of our products and covers possible manufacturing defects starting from the date of purchase.
The warranty conditions are as follows:
- The warranty covers the replacement value of the product.
- The warranty does not cover zips or any normal wear and tear.
- The warranty does not cover any damage caused by accidents, misuse or carelessness.
- The client must keep the original receipt as proof of purchase for the warranty to be effective.
- Any manipulation or attempt to fix the product by either the client or a third party annuls the warranty.
- Moddanio Ltd will inspect the product once returned and confirm if the product will be repaired or replaced for a new item, this can take up to several weeks.
- Please note that Moddanio Ltd is not accountable for the shipping charges for replacement items and or exchanges, unless otherwise stated.
- For your protection when posting an item back to us, please make sure it is sent via tracked and signed method and insured to it's full purchase value.
- Moddanio Ltd, reserves the right to refuse the return of merchandise which is not in accordance to our warranty and returns policy. Please note that any concerns regarding manufacturing defects would need to be brought to our attention via email, following this you will receive a form with instructions on how to proceed further but also a unique reference code. Under no circumstances will any items be accepted without this process being followed.
- All our merchandise is inspected and quality checked prior to being shipped to our customers. Please note that items are made from a natural material and therefore will always have certain variations in colour and texture.